Delivery & Returns

Last updated: 9 October 2026

Where we deliver

We deliver across India to all pin codes served by our courier partners. We do not ship outside India at present.

Dispatch and delivery time

• Most orders are packed and dispatched within 24 hours.
• Delivery usually takes 3 to 7 business days, depending on your location. Remote areas can take 10 to 12 business days.
• Orders are not dispatched on Sundays and public holidays.
• Delivery can take longer during festivals, sales, bad weather or courier disruptions. We will keep you informed.

Shipping charges

• Free shipping on orders above Rs 500.
• A flat shipping charge of Rs 60 applies to orders of Rs 500 or less.
• Cash on delivery orders carry a COD fee of Rs 20.

The exact charge is shown at checkout before you place your order.

Cash on delivery

Cash on delivery is available at pin codes our courier partners serve for COD. Please keep the exact amount ready and pay only the delivery person.

Tracking your order

We will email you the tracking number and the courier’s name once your order is dispatched.

If delivery fails

The courier will make more than one delivery attempt. If the parcel comes back to us because the address was wrong or nobody was available, we will contact you to arrange redelivery. A redelivery charge may apply.

Check your parcel

Please do not accept a parcel that looks opened or tampered with. If you find a problem after opening, record an unboxing video or take clear photos; it helps us resolve your request quickly.

Cancellations

• You can cancel an order free of charge within 24 hours of placing it, as long as it has not been dispatched. Write to support@thenaturesage.com or message +91 73690 50339 with your order number.
• Once an order is dispatched it cannot be cancelled.
• If we cancel an order, for example because a product is out of stock, any amount you have paid is refunded in full.

Returns and replacements

Our products are personal care items, so for hygiene and safety we cannot take back products that have been opened or used, or returns for a change of mind.

We will replace the product or refund you if:

• it arrived damaged, leaking or broken;
• you received a wrong or missing item;
• it was past or very near its expiry date on arrival; or
• it is defective or not as described.

How to raise a request

1. Write to support@thenaturesage.com or message +91 73690 50339 within 48 hours of delivery for a damaged, leaking, wrong or missing item, and within 7 days for a quality concern.
2. Share your order number, a short description and clear photos or an unboxing video.
3. We will review your request within 3 business days. If a pickup is needed, we will arrange it at no cost to you.

Keep the product, its seal and the outer box until your request is resolved.

If your skin reacts

Stop using the product and write to us with your order number and a photo. We will review each case individually. Please do a patch test before first use, as the label directs.

Refunds

• Refunds are made once your request is approved.
• Online payments are refunded to the original payment method and usually reach you in 7 to 10 business days, depending on your bank.
• Cash-on-delivery orders are refunded by bank transfer or UPI to the account you give us.

Contact

Email: support@thenaturesage.com
Phone or WhatsApp: +91 73690 50339, Monday to Saturday, 10:00 AM to 8:00 PM IST